Singapore Retailers Association, with the support of SPRING Singapore, is conducting a survey to ascertain at what stage is our retailers at in the adoption of technologies and moving ahead, what are the technologies that could help you enhance business performance. Your participation in this survey will help us in looking at the type of solutions that are relevant to retailers and for us to seek funding from SPRING. Thank you.

 
Instructions for Survey: [1] Kindly fill in your details in Items 1 to 10. There are ONLY 15 questions (from Item 11 onwards) that need a few minutes of your time to answer. [2] Please click on the Blue-coloured Button (or press the 'Enter' key) to move on. Should you find that you are unable to move on, it's likely that you had not responded to a mandatory question. [3] Do remember to click on ‘SUBMIT’ at the end of the survey i.e. AFTER Item 25.

 
Tell us which Company / Business you are from? *

 
What's your name? *

 
Can you tell us your Designation? *

 
Please let us have your Contact Number too *

 
Is your organisation a SRA member? *

     
 
Which category best describes your business: *


 
What is your average annual business turnover? *


 
How many staff do you currently employ? *


 
Does your company have at least 30% ultimate local shareholding? *

     
 
In your opinion, have you successfully become an omni-channel operator, and overcome the digital challenge *


 
Have you recently successfully applied for development funds from a statutory board? *


 
For those respondents who chose choice 'E' in the above Q12 i.e "We have applied but was unsuccessful", please elaborate:

 
Have you recently upgraded with any new significant technological innovation or have plans to do so?

 
We have upgraded with the following technological innovation (please select all applicable boxes)


 
We plan to upgrade with the following technological innovation (please select all applicable boxes)


 
Our upgrades are on-going at every level (please select applicable box)

     
 
We have no plans to upgrade soon (please select applicable box)

     
 
What are the prime challenges that you currently face at the front end (Store Front) Please rank from 1 to 8, with 1 the most challenging and 8 the least challenging.[If none of the choices applies or only some of the choices applies, please answer Question 15i after choosing N.A.for the respective choices questions]:

 
If none of the above, please state your challenge(s) and rank them (If Not Applicable, please press "Enter" key to proceed to the next question:

 
Please elaborate (If you DID NOT answer "Yes / No" in Q16, please press 'Enter' key to proceed to Q18):

 
Which of the following tech solutions are you most likely to adopt if funding of up to 70% is available (subject to terms & conditions) [Please rank 1 to 11, with 1 being the most likely and 11 the least likely]{If none of the choices applies or only some of the choices applies, please answer Question 18l after choosing N.A.for the respective choices questions}:

 
If 'None of the above', please state yours and rank them. (If Not Applicable, please press "Enter" key to proceed to the next question:

 
Are you currently using or planning to use data analytics to drive your top-line sales? *


 
Do you require assistance with market development and / or your supply chain development? *


 
Which target markets please? (If you DID NOT chose "Yes - Market Development" in Q20, please press 'Enter' key to proceed to Q22)

 
Specifically, what are your back-end (warehouse/logistics/merchandising/purchasing) challenges? Please rank 1 to 8, with 1 the most challenging and 8 the least challenging. [If none of the choices applies or only some of the choices applies, please answer Question 22i after choosing N.A.for the respective choices questions]:

 
If none of the above, please state yours and rank them (If Not Applicable, please press "Enter" key to proceed to the next question:

 
Which of the following solutions are you most likely to adopt if there is a grant of up to 70% (subject to terms & conditions)[Please rank from 1 to 8, with 1 being the most likely and 8 the least likely]{If none of the choices applies or only some of the choices applies, please answer Question 23i after choosing N.A.for the respective choices questions}:

 
If none of the above, please state the solution(s) you are most likely to adopt and rank them. (If Not Applicable, please press "Enter" key to proceed to the next question:

 
What are some of the biggest concerns for adoption of technology (Have you faced any problems from technology adoption?) What are the challenges and how could adoption be made easier for you if it was challenging?


 
Please elaborate (If you had NOT chosen 'Yes' in Q24, please press 'Enter' key to proceed to 'SUBMIT'):

Dear Respondents, Thank you for participating in this survey. We look forward to working with you in the near future on solutions that could help our retailers.
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